Support

prendzbook@gmail.com

Expect a reply within a couple of days. If something is broken, it helps enormously to include your phone model, whether you’re on iPhone or Android, and what you were doing when it happened.

I’ve got a new phone

Install the app and sign in with the same email. Your book comes back on its own. Nothing needs to be transferred off the old phone.

The verification code hasn’t arrived

Check the spam folder first — it comes from PrendzBook at the address above. Codes expire, so if it has been a while, ask for a new one from the app. If two attempts fail, write to us and we will sort it out.

I’ve forgotten my password

Use “forgot password” on the sign-in screen. You’ll get a code by email and can set a new one.

Someone scanned my old code

Open the Card tab and go to What’s on my card, then regenerate your code. Every code you have shown before stops working immediately, and you can hand out the new one. The same screen controls which fields a scan gives away.

I want a copy of my book

Go to You → Export and choose CSV or vCard. Both are plain text — CSV opens in any spreadsheet, vCard imports into any contacts app.

I want to delete my account

See deleting your account.

If you have found a security problem, please write to prendzbook@gmail.com with the details rather than posting them publicly. You will get a response, and credit if you would like it.

If someone has added you to their book and you want to be removed, write to us and we will help you reach them. Their book is theirs, so we cannot edit it for you, but we will not leave you without an answer.